Privacy Policy

Protecting your privacy and your clients' trust

EmpoThrive works with sensitive clinical, financial, and regulatory information every day. This policy explains how we collect, use, and safeguard that information across our website and services.

Last updated: August 2, 2026

Our commitment to your privacy

EmpoThrive provides consulting and administrative support to behavioral health providers, home care agencies, and healthcare organizations. Because our work touches sensitive clinical, financial, and regulatory information, protecting the privacy of our clients — and the people they serve — is central to how we operate.

This Privacy Policy explains what information we collect, how we use and safeguard it, and the choices you have. It applies to information gathered through our website, consultations, and the services we deliver.

Information we collect

We collect only the information we need to advise your agency and deliver our services. Depending on how you engage with us, this may include:

  • Contact details you provide — name, agency, email, phone number, and the message you send when requesting a consultation.
  • Business and operational information — details about your agency, services, credentialing status, billing systems, and compliance needs shared during engagements.
  • Regulatory and financial records you provide so we can assist with billing, credentialing, NCTracks, CARF accreditation, audits, and compliance.
  • Website usage data — basic, non-identifying analytics such as pages visited, collected to keep the site working well.

How we use your information

We use the information you share only to serve your agency, including to:

  • Respond to consultation requests and communicate with you about our services.
  • Deliver consulting and administrative support — billing, credentialing, accreditation, audit preparation, and compliance work.
  • Prepare documentation and reports required by regulators, payers, or accrediting bodies on your behalf.
  • Improve our services and maintain the security and reliability of our systems.

We do not sell, rent, or trade your information, and we never use client data for advertising.

Confidentiality & data protection

Confidentiality is the foundation of a trusted consulting relationship. We handle client and patient information with the discretion the behavioral health and healthcare fields demand, and we align our practices with applicable privacy and security standards, including HIPAA where it applies to protected health information we process on your behalf.

Access to your information is limited to team members who need it to perform their work. We apply administrative, technical, and physical safeguards to protect data against unauthorized access, disclosure, or loss, and we require the same level of care from any partners who support our services.

When we no longer need your information to provide services or meet legal and regulatory obligations, we securely dispose of it.

When we share information

We share your information only when necessary to deliver our services or comply with the law, such as with:

  • Regulators, payers, and accrediting bodies — only as directed by you or required to complete the work you engaged us for.
  • Trusted service providers who help us operate securely and are bound by confidentiality obligations.
  • Authorities, when required by law, subpoena, or to protect rights, safety, and compliance.

Your rights & choices

You may ask us to access, correct, or delete the personal information we hold about you, subject to any records we are legally required to retain. You can also opt out of non-essential communications at any time by contacting us.

Because we act as a service provider to your agency, requests involving patient or client records are handled in coordination with your organization and applicable law.

Questions about your privacy?

We're glad to explain how your information is handled or to act on a privacy request. Reach out and we'll respond within one business day.

Contact us